Frequently Asked Questions
Everything you want to know about YolcuGo transfer services
General Questions
What is YolcuGo transfer management platform?
YolcuGo is a comprehensive transfer management system developed for travel agencies and corporate companies. The platform digitizes transfer and private chauffeur car rental services, combining reservation, operation and finance processes on a single platform. It offers API integration, real-time GPS tracking, automatic reconciliation and reporting features.
How many corporate customers does YolcuGo serve?
YolcuGo serves 350+ active corporate customers and completes 80,000+ successful transfers annually. The platform offers solutions for travel agencies, corporate companies and transfer suppliers.
In which cities are transfer services available?
YolcuGo provides transfer services in all 81 provinces of Turkey. We have an extensive service network especially in Istanbul Airport (IST), Antalya Airport (AYT), Izmir, Ankara and Bursa. Professional transfer services are available for all airports and city centers.
Reservations and Operations
How do I make a transfer reservation?
Making a transfer reservation with YolcuGo is very easy: 1) Create an account or log in, 2) Enter departure and destination points, date and time information, 3) The system offers you affordable and quality supplier options, 4) Enter passenger information (multiple passenger addition is available for corporate reservations), 5) Confirm the reservation and complete the payment. The entire process is completed online in 5 minutes. Reservation confirmation will be sent to you via email and SMS.
Can I cancel my reservation?
Yes, you can cancel your reservation. Cancellation conditions are notified to you during reservation. Generally, refunds are made for cancellations made 24 hours before the transfer date. You can cancel through the platform or through our customer service.
Can I modify my reservation?
Yes, you can modify your reservation. You can change the date, time, location or vehicle type through the platform or through our customer service. Your change request is forwarded to the supplier and updated after approval.
Pricing
How does pricing work?
YolcuGo works with a volume-based commission model. There is no monthly fixed fee or setup fee - you only pay for completed transfers. Prices vary according to distance, vehicle type (economy sedan, comfortable minivan, luxury VIP), number of passengers and season. We offer a transparent and fair pricing system.
How much are Antalya Airport transfer prices?
Antalya Airport transfer prices vary according to distance, vehicle type and season. Various options are available from economy sedan vehicles to luxury VIP vehicles. You can use our platform to get instant price quotes for transfers to holiday destinations such as Side, Belek, Kemer, Alanya, or get information from our contact center.
Is there special pricing for corporate customers?
Yes, special pricing packages and volume-based discounts are available for corporate customers. We offer special price quotes according to your monthly transfer volume. There is no setup fee and you get more advantageous prices as your transfer volume increases.
Airport Transfers
How to get from Istanbul Airport to city center?
YolcuGo transfer service is the most reliable and comfortable option for transportation from Istanbul Airport to the city center. We offer 24/7 service with private chauffeur vehicles. You can plan your trip with real-time GPS tracking by making your reservation online. Average time: 45-60 minutes to city center. Your driver will wait for you with a welcome sign.
What happens in case of flight delay?
We offer free waiting time for flight delays. 90 minutes free waiting time for international flights and 60 minutes for domestic flights. In case of delay, your driver will wait for you. When you update your flight information, the system automatically notifies the driver.
Is there a welcome sign at the airport?
Yes, for all airport transfers, your driver will wait for you with a welcome sign with your name. In addition, driver information, vehicle license plate and contact number will be sent to you via SMS and email. On the transfer day, you can also see the driver's location with real-time GPS tracking.
API Integration
How is transfer API integration done?
YolcuGo offers easy integration with RESTful API. Travel agencies can make direct reservations from their own systems or use our web portal. For API integration: 1) Get an API key in the test environment (sandbox), 2) Review the Swagger documentation, 3) Make API calls from your own system. Technical documentation, Postman collection and 24/7 technical support are provided. The test environment is free and you can try all features without real money transfer.
How long does API integration take?
Basic integration can take 1-2 weeks, with advanced features (multi-supplier management, automatic reconciliation, reporting) it can take 4-6 weeks. It varies according to your technical expertise level. Our technical support team will help you during the integration process. Special SDKs are available for PHP, .NET, Java, Python, Node.js.
Which programming languages are supported?
Since it is a RESTful API, all modern programming languages are supported. We have special SDKs for PHP, .NET, Java, Python, Node.js. API documentation is provided in Swagger format and the test environment (sandbox) is free.
Corporate Solutions
What is corporate transfer service?
Corporate transfer service is transfer solutions specially designed for companies' employees, guests and executives. YolcuGo offers corporate customers central reservation system, budget management (department and project based), reporting, policy control (automatic application of company transfer policies) and automatic reconciliation features. We serve 350+ corporate customers.
Can I work with my own suppliers?
Absolutely! In addition to TÜRSAB certified suppliers available on YolcuGo, you can also define and use your existing own suppliers in the system. You can add the transfer companies you already work with to the YolcuGo platform and manage all your suppliers from a single platform. The platform allows you to manage both YolcuGo's approved suppliers and your own suppliers from a single center. This way, while maintaining your existing supplier relationships, you benefit from the platform's reporting, tracking and reconciliation features. You can easily track and manage suppliers by using YolcuGo as a transfer gateway.
Is there service for group transfers?
Yes, YolcuGo offers group transfer service. You can make multiple vehicle reservations for conferences, meetings, events and organizations. Special pricing and coordination service is available for groups of 20+ people. We have extensive experience in popular destinations such as Antalya and Istanbul. We offer central management and tracking for group transfers.
I don't have my own supplier, can I use YolcuGo?
Yes, you can work with approved suppliers on the YolcuGo platform who have provided the necessary documents. You can receive safe and quality transfer service with our TÜRSAB certified, insured suppliers who meet quality standards. You can easily manage supplier selection, reservation and tracking processes through the platform.
Can I limit my employees' transfer expenses?
Yes, YolcuGo offers flexible policy and limit management features for corporate customers. You can set policies such as maximum transfer amount per transaction and monthly total spending limits for your employees. These limits can be defined on a per-person or title-based basis. For example, you can set higher limits for managers and lower limits for employees. The system automatically checks for limit violations and activates necessary approval mechanisms. This way, you can manage your transfer expenses while maintaining budget control.
Technical Support and Security
Can vehicle tracking be done during transfer?
Yes, YolcuGo platform offers real-time GPS tracking feature. When your reservation is active, you can track the vehicle and driver's location live, see the estimated arrival time and communicate directly with the driver. All information is accessible through the web platform. You are also informed via SMS and email notifications.
How do we measure the service quality of suppliers?
Detailed driving statistics are automatically generated after each transfer. You can see metrics such as speed, brake usage, sudden maneuvers and monitor how comfortable a service your suppliers provide to your customers. Quality control is provided with driver performance analysis, vehicle usage reports and customer evaluations.
Is there 24/7 support?
Yes, YolcuGo offers 24/7 customer support. You can always reach us for emergencies, reservation changes or technical issues. Our contact channels: email, phone and creating support requests through the platform. We have a special technical support team for API integration.
Can driving analysis and security reports be viewed after transfer?
Yes, after the transfer is completed, all driving data during the journey is analyzed in detail and can be displayed temporally on the map. Security events such as hard acceleration, hard braking, sudden turns, and high speed are marked on the map and shown with timestamps. This way, you can evaluate driving quality, detect security violations, and monitor your suppliers' performance. All this data is stored in the reporting system and you can perform comparative analysis.